Service Request Ticket - # 16128

Service Request Information

CONTACT Name Whitenack, Faye   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Aug 02, 2006 12:19 PM
Department Business Services Phone 88172
Location Email whitenaf@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20051066[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Inspiron 6400, 2MB Cache, 1.83GHz, 667 MHz FSB, 15.4in UltraSharp Wide Screen SXGA+
Serial No. F67DT91 Location PDR

CPU Intel Duo Core T2400(2MB/1.83GHz/667MHz)


OS Unknown Software Microsoft Office Pro 2003 from P0056987

Wired NIC 00:01:C5:10:47:C7


Wireless NIC 00:16:CE:40:67:5C

TECHS Submitted by Courtney Wehner Contact cwehner05@wou.edu 88925
Primary Technician Contact dougherb@wou.edu 88925

Tracking

Entered by Date Memo
Brad Dougherty
Email

Public
Entered by Date Memo
Brad Dougherty Aug 02, 2006 02:37 PM 
Her favorites were freaking out because she was
logging into her Mash account at home so I setup a
local account for her and it seems to be working
fine now. The connection issues I think may be ISP
related and I told her to try remote desktop over
her other machine at home.
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Brad Dougherty Aug 02, 2006 02:01 PM 
headed over
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Courtney Wehner Aug 02, 2006 01:42 PM 
She called and said that she is in her office now.
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Brad Dougherty Aug 02, 2006 01:31 PM 
I called her and left a message requesting that
she call us back when she's available.
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Courtney Wehner Aug 02, 2006 12:20 PM 
She will be back from lunch after 12:45 and she 
was hoping someone could come and look at her 
laptop today. Thanks
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