Service Request Ticket - # 16149

Service Request Information

CONTACT Name Burke, Michele   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Aug 03, 2006 11:47 AM
Department Phone 88818
Location Email burkem@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Printer Edit WOU # 20020265[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description P0039084; Color LaserJet 4600DTN
Serial No. SJPAKF12113 Location PDR

Model C9662A#ABA Hostname
Notes 17PPM Ink/Toner Refill

Wired NIC 00:01:E6:85:EE:E6

TECHS Submitted by Michael Orr Contact morr@wou.edu 88925
Primary Technician Contact mhoeckle@wou.edu 88925

Tracking

Entered by Date Memo
Myron Hoeckle (Student)
Email

Public
Entered by Date Memo
Myron Hoeckle (Student) Aug 10, 2006 09:56 AM 
called informed her that this could happen to
recycled cartridges and that we needed an update
on if they have tried a different cart.
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Michael Orr Aug 03, 2006 11:47 AM 
It told them to replace the cyan cartridge which
they did. Now it says that they've put in a non-HP
cartridge even though it is HP.
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