Service Request Ticket - # 16157

Service Request Ticket - # 16157

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Service Request Information

CONTACT	Name	Shannon, Debbie	Date	Aug 04, 2006 09:53 AM
	Department	Center for Academic Innovation	Phone	88157
	Location		Email	shannond@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20040643 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	OptiPlex GX280 Pentium 4, 3.2HGz1M, 800FSB
	Serial No.	GSH8Z61	Location	PDR
	CPU	Pentium 4-3.2GHz
	OS	Unknown	Software	MS Office PRO 2003 from P0051751, Peoplewarew Pro and netgear scantool 3/05
	Wired NIC	00:11:43:BB:14:1A

TECHS	Submitted by	Tricia Flaherty	Contact	flahert@wou.edu	88925
	Primary Technician		Contact	mhoeckle@wou.edu	88925

Tracking

Entered by	Date	Memo
Myron Hoeckle (Student)			Email Public
Entered by	Date	Memo
Myron Hoeckle (Student)	Sep 21, 2006 09:06 AM	keyboard picked up	Add Attachment
Richard Mansker	Sep 21, 2006 08:13 AM	She should be in her office any time today. She'll have it at the front desk. So we can just come in and pick it up.	Add Attachment
UCS Tech	Sep 20, 2006 01:44 PM	Task reassigned to Myron Hoeckle.	Add Attachment
Tricia Flaherty	Sep 14, 2006 04:21 PM	we need to go pick up the Microsoft Natural Keyboard Elite from her...be sure to get PS2 to USB adapter that belongs with this keyboard She is suppose to be working on an order of another keyboard with Stan Little	Add Attachment
Tricia Flaherty	Aug 23, 2006 03:53 PM	checked with her got her checking to see if the Microsoft comfort curve might work a little bit better since it doesn't have as severe a key slpit	Add Attachment
Tricia Flaherty	Aug 08, 2006 11:40 AM	I'm hoping to flagg this task in my list so I can check back with her in two weeks	Add Attachment
Myron Hoeckle (Student)	Aug 08, 2006 10:54 AM	done.	Add Attachment
Myron Hoeckle (Student)	Aug 08, 2006 10:30 AM	recon	Add Attachment
Tricia Flaherty	Aug 04, 2006 01:45 PM	she emailed and said she is now located in UPCC Unit A, Room 102 for your info :) She will be on Vacation from Aug 7-16th so I will check back with her when she gets back(mid to late August)	Add Attachment
Tricia Flaherty	Aug 04, 2006 09:57 AM	She would like to try a microsoft Natural Keyboard Elite to see if it is something she is interested in getting to solve her keyboard problems she has been having Please move this task to my list and put it on hold after delivery so that I can check back with her in a week to see how things are going. I will put the keyboard in the Tech inbox area	Add Attachment