Service Request Ticket - # 16166

Service Request Ticket - # 16166

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Service Request Information

CONTACT	Name	Willis, Karen	Date	Aug 04, 2006 02:08 PM
	Department	Creative Arts	Phone	88461
	Location		Email	willisk@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20060211 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	OptiPlex GX620 3.40GHz 2x2M, 800FSB
	Serial No.	GP2CVB1	Location	PDR
	CPU	Pentium D, 3.40GHz,800MHz
	OS	Unknown	Software	MS Office Pro 2003 from P0059051, Box Office Express Jr ticket software from P0057811
	Wired NIC	00:13:72:A4:CA:78

TECHS	Submitted by	Tricia Flaherty	Contact	flahert@wou.edu	88925
	Primary Technician		Contact	bsmith2@wou.edu	88925

Tracking

Entered by	Date	Memo
Brian Smith			Email Public
Entered by	Date	Memo
Brian Smith	Oct 06, 2006 03:01 PM	done party	Add Attachment
Tricia Flaherty	Oct 03, 2006 11:10 AM	oh yeah and for the record she has ticket stock now	Add Attachment
Tricia Flaherty	Oct 03, 2006 10:26 AM	Please note new wou #s and record NIC in inventory...I'm going to place them back in TECH inbox Area	Add Attachment
Brian Smith	Aug 09, 2006 03:07 PM	we are going to wait for them to get some ticket stock to test this out.	Add Attachment
Tricia Flaherty	Aug 08, 2006 11:23 AM	Brian and Techs- The company is overnighting us the correct cable so I will get it to you as soon as it arrives	Add Attachment
Brian Smith	Aug 08, 2006 10:40 AM	They sent the wrong cable with the printer, we will need to hold off on this until we get the right one.	Add Attachment
Tricia Flaherty	Aug 04, 2006 02:14 PM	Creative Arts is getting a special ticket printer and ticketing software with new computer station. Please note that even though the printer was purchased with usb port the software will work only with parallel until the next version is released. software is on T:\Box Office Express\Box Office Xpress Junior there is some registration paperwork that will neeed to be filled out and faxed by Karen Willis that I will put with the accessories and READ ME print outs. They will need to be connected to a network printer to print reports as the station currently is using a deskjet that is only parallel capable and the ticket printer will need to use the parallel slot until the next software upgrade is done Feel free to come ask me any question about this station or software that I have not answered here	Add Attachment