Service Request Ticket - # 16200

Service Request Information

CONTACT Name Manning II, Terry   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Aug 08, 2006 02:21 PM
Department Disability Access Services Phone 88591
Location Email manningt@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20030859[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Dimension 4600, P4-2.80GHz
Serial No. BPC0Y41 Location PDR

CPU Pentium 4-2.80Ghz


OS Unknown Software MS Office Pro from P0047320, ABBYY FineReader Pro v8 and PDF Transformer from P0058354, Jaws Pro v7 upgrade, Magic Pro v10 upgrade and Wynn Wizard v5 upgrade all from P0058376, Text Aloud v2.0 from ?(see text file)

Wired NIC 00:0C:F1:E9:FF:A3

TECHS Submitted by Jonathan Guillen Contact jguille@wou.edu 88925
Primary Technician Contact mhoeckle@wou.edu 88925

Tracking

Entered by Date Memo
Myron Hoeckle (Student)
Email

Public
Entered by Date Memo
Myron Hoeckle (Student) Aug 23, 2006 01:50 PM 
called no one home.
 Add Attachment
Tricia Flaherty Aug 18, 2006 01:39 PM 
Dragon v9 is in and loaded on T Drive I'm also 
going put invoice with software ...Have fun
 Add Attachment
Myron Hoeckle (Student) Aug 15, 2006 09:25 AM 
wants to wait for dragon, but if it comes close to
fall term  we will install without it.
 Add Attachment
Myron Hoeckle (Student) Aug 15, 2006 09:16 AM 
wants it all done in one swoop.
 Add Attachment
Tricia Flaherty Aug 14, 2006 11:47 AM 
oh yeah I'm gonna put a bag of software and 
manuals in a tech inbox so that you have 
everything you need to do the installs FYI they 
can keep the manuals and quick refernces but I 
need all disk media back including the WYNN 
Wizard which was inadvertently mailed directly to 
Terry Manning
 Add Attachment
Tricia Flaherty Aug 14, 2006 11:20 AM 
Please check to make sure All three of these W#s
(20030859[Edit Inv], 20030860[Edit Inv], and 20030674) have at least 
Text Aloud 2.0 as there is a little confiusion in 
the text file about which computer has what
 Add Attachment
Tricia Flaherty Aug 14, 2006 11:10 AM 
We have alot of software to be installed for 
Disability Services:
ABBYY Fine Readerv8 for W#20030859[Edit Inv] and 20030860[Edit Inv]
ABBYY PDF Transformer for W#20030859[Edit Inv]
NextUP Text Aloud v2.194 for W#20030674[Edit Inv]
MAGic Pro v10 upgrade for W#20030859[Edit Inv]
Jaws Pro v7.1 upgrade for W#20030859[Edit Inv]
WYNN Wizard v5 upgrade for W#20030859(Terry 
Manning shhould have Disks. Please get disks and 
packing slip from him and bring back to me)
Upgrade of Openbook from v7 to 7.02.326 should be 
available free online
We are waiting on the newest version of Dragon 
Naturally speaking
Add Attachment
Jonathan Guillen Aug 08, 2006 02:22 PM 
The PC to have the software installed has the 
above WOU #.
 Add Attachment