Service Request Ticket - # 16215

Service Request Information

CONTACT Name Dolan, Maureen   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Aug 09, 2006 01:24 PM
Department Social Science Phone 88292
Location Email dolanm@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20030745[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Dimension 4600, P4-2.80GHz
Serial No. 81F0Y41 Location PDR

CPU Pentium 4-2.80Ghz


OS Unknown Software MS Office Pro from P0047320

Wired NIC 00:0C:F1:EA:26:98

TECHS Submitted by Jonathan Guillen Contact jguille@wou.edu 88925
Primary Technician Contact dougherb@wou.edu 88925

Tracking

Entered by Date Memo
Brad Dougherty
Email

Public
Entered by Date Memo
Brad Dougherty Aug 09, 2006 03:30 PM 
I ran CCleaner on her machine remotely. I called
and left a message letting her know and asked that
she call back if the problem continues.
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Sean Courtney Aug 09, 2006 01:51 PM 
Recon sweep...nobody home.
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Jonathan Guillen Aug 09, 2006 01:31 PM 
User reports ongoing issues with email, involving 
slow delivery, attachments being stripped, 
timeouts when uploading attachments. This 
behavoir has been happening for several months 
and seems to come and go. User is using 
Communication Express.
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