Service Request Ticket - # 16226

Service Request Information

CONTACT Name Hernandez-Hunter, Anna   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Aug 10, 2006 09:03 AM
Department Multicultural Student Services Phone 88195
Location Email hernana@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20030823[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Dimension 4600, P4-2.80GHz
Serial No. N/A Location PDR

CPU Pentium 4-2.80Ghz


OS Unknown Software MS Office Pro from P0047320

Wired NIC 00:0C:F1:EA:10:FD

TECHS Submitted by Michael Orr Contact morr@wou.edu 88925
Primary Technician Contact dougherb@wou.edu 88925

Tracking

Entered by Date Memo
Brad Dougherty
Email

Public
Entered by Date Memo
Brad Dougherty Aug 10, 2006 11:11 AM 
Uninstalled the recent updates. Installed
Microsoft Update and the patches I had removed.
System seems to be stable.
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Brad Dougherty Aug 10, 2006 10:35 AM 
Headed over.
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Michael Orr Aug 10, 2006 10:34 AM 
It reboots and gets to her desktop, but then she
can't launch any programs. She can't even open the
start menu.
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Brad Dougherty Aug 10, 2006 10:24 AM 
Just rebooted and she's fine now.
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Michael Orr Aug 10, 2006 09:03 AM 
She's wondering if she should just shut it down or
not. It doesn't seem to be doing anything.
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