Service Request Ticket - # 16228

Service Request Information

CONTACT Name Sprenger, Cindy   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Aug 10, 2006 10:30 AM
Department Phone 14006
Location Email sprengec@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20030378[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Inspiron 5100, Pentium 4, 2.66GHz, 15.0 SXGA+
Serial No. J730R31 Location PDR

CPU Pentium 4-2.66GHz


OS Unknown Software Microsoft Office 2003 Pro installed as Office XP Pro from P0045165, factory disks are in the case for windvd, applications and tools.

Wired NIC 00:0D:56:3C:B2:D7

TECHS Submitted by Michael Orr Contact morr@wou.edu 88925
Primary Technician Contact dougherb@wou.edu 88925

Tracking

Entered by Date Memo
Brad Dougherty
Email

Public
Entered by Date Memo
Brad Dougherty Aug 24, 2006 10:15 AM 
I haven't heard back from them yet. I'm going to
close the task since the initial request has been
completed.
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Brad Dougherty Aug 17, 2006 11:24 AM 
I have called them and told them that the machine
is out of warranty and that they will need to
provide us with a account # to bill the repair to.
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Joe Crowe Aug 14, 2006 12:19 PM 
This is OOW.  Thank you for your quote request. We
have successfully received your form. You will
receive an email within  4 business hours  with
the information you requested.

Thank you for choosing Dell,

Dell Parts & Upgrades Team

Toll free: 1-800-357-3355

Fax number: 1-800-677-8414

Quote to order: www.dell.com/quote
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Joe Crowe Aug 14, 2006 12:15 PM 
It's his DVD player.
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Joe Crowe Aug 11, 2006 02:46 PM 
Called him to find out what software he had
installed.  Left a voicemail.
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Audrey Macken Aug 11, 2006 02:16 PM 
Scott can be reached at 14003.
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Audrey Macken Aug 11, 2006 02:07 PM 
Scott Tighe had some software installed at the 
same time and it is not working. Cindy did not 
have any specifics.
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Brad Dougherty Aug 10, 2006 11:46 AM 
I installed WinDVD on their machines and made them
all admins.
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Brad Dougherty Aug 10, 2006 11:19 AM 
Headed over.
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Michael Orr Aug 10, 2006 10:31 AM 
She needs to have the codecs for Windows Media
Player installed that will let her play DVDs. She
plays them for training purposes and right now her
laptop won't do it.

Needs to have the following installed:

Flash
Quicktime
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