Service Request Ticket - # 16285

Service Request Information

CONTACT Name Denton, Jeff   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Aug 15, 2006 09:13 AM
Department The Research Institute Phone 89205
Location Email dentonj@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20041010[Edit Inv] (opens in a new window) Bldg/Room TODD 249
Service Tag Description Dell Computer - TRI Purchased
Serial No. 5NYVVP61 Location Jeff Denton

CPU Unknown


OS Software
TECHS Submitted by Michael Orr Contact morr@wou.edu 88925
Primary Technician Contact rluchte@wou.edu 88925

Tracking

Entered by Date Memo
Ronni Luchterhand
Email

Public
Entered by Date Memo
Ronni Luchterhand Aug 18, 2006 09:27 AM 
remoted in and changed the harddisk turn off
settings...  called and left him a message that it
was taken care of and to call if he has further
problems
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Brian Smith Aug 15, 2006 11:56 AM 
left a message for times available.
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Michael Orr Aug 15, 2006 09:14 AM 
This happens about once a week. He said the power
light goes from green to orange and he thinks it
may be going into "hibernate mode". Maybe check
the power conservation settings and make sure the
hard disk isn't set to shut off.
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