Service Request Ticket - # 16294

Service Request Information

CONTACT Name Wolfe, Gail   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Aug 15, 2006 02:47 PM
Department Financial Aid Phone 88682
Location Email wolfeg@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20030415[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Dimension 4600, Pentium 4 at 3.0GHz
Serial No. 4L0Z141 Location PDR

CPU Pentium 4-3.06Ghz


OS Unknown Software MS Office 2003 Pro from P0045604 installed as Office XP PRO, Adobe Acrobat 8.0 Pro from P0064755, Adobe CS4 from P0068583 downgraded to Contribute 3 installed 12-2008

Wired NIC 00:0C:F1:8D:73:AC

TECHS Submitted by Tricia Flaherty Contact flahert@wou.edu 88925
Primary Technician Contact rluchte@wou.edu 88925

Tracking

Entered by Date Memo
Ronni Luchterhand
Email

Public
Entered by Date Memo
Ronni Luchterhand Aug 16, 2006 11:20 AM 
done, done and done
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Joe Crowe Aug 15, 2006 03:09 PM 
please make sure to set teh vm to reflect this. 
System managed is fine or at least 1.5 times the
total memory
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Tricia Flaherty Aug 15, 2006 02:49 PM 
upgrades to memory for Financial Aid Office 
machines W#20030415[Edit Inv], 20030416[Edit Inv], 20030417[Edit Inv], 
20030418[Edit Inv], 20030419[Edit Inv], 20030420[Edit Inv], 20030421[Edit Inv], 20030422[Edit Inv], 
20030423[Edit Inv], 20030424[Edit Inv] I will put a detailed list and 
invoice with memory in Tech inbox.  Each machine 
has exsisting 2X256MB DIMMS with 4 slots so put 
2X512MB DIMMs in 2 open slots
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