Service Request Ticket - # 16332

Service Request Information

CONTACT Name Pagel, Lori   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Aug 18, 2006 10:54 AM
Department Library & Media Services Phone 88881
Location Email pagell@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20020710[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Dimension 4600, P4-2.80GHz
Serial No. 9B55X21 Location PDR

CPU Pentium 4-2.80Ghz


OS Unknown Software Microsoft XP Pro from old cpus P0032877, Macromedia Dreamweaver, Adobe Acrobat 6.0 from P0049796

Wired NIC 00:07:E9:78:52:6D

TECHS Submitted by Audrey Macken Contact clubdubdub@hotmail.com 88925
Primary Technician Contact mhoeckle@wou.edu 88925

Tracking

Entered by Date Memo
Myron Hoeckle (Student)
Email

Public
Entered by Date Memo
Myron Hoeckle (Student) Aug 29, 2006 01:19 PM 
user profile issues. they will call if it
continues, profile handler installed.
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Ronni Luchterhand Aug 23, 2006 08:51 AM 
went straight to vm, left message
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Ronni Luchterhand Aug 23, 2006 08:51 AM 
library is CLOSED... couldn't get inside... 
calling over
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Ronni Luchterhand Aug 23, 2006 08:45 AM 
heading over
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Ronni Luchterhand Aug 18, 2006 01:29 PM 
called, no one was in. Lori said they had all left
for the day.
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Audrey Macken Aug 18, 2006 10:55 AM 
If the computer is left on for any length of 
time, it will get a message saying 'Windows 
cannot store local profile'. They have to restart 
it everytime they want to use it.
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