Service Request Ticket - # 16354

Service Request Information

CONTACT Name Parpart, Jerrie Lee   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Aug 21, 2006 01:46 PM
Department Library & Media Services Phone 88419
Location Email parparj@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Monitor Edit WOU # 20020685[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description PO: P0034708; 17
Serial No. MX08G152476051BGAESP Location PDR

TECHS Submitted by Jonathan Guillen Contact jguille@wou.edu 88925
Primary Technician Contact dougherb@wou.edu 88925

Tracking

Entered by Date Memo
Brad Dougherty
Email

Public

Entered by Date Memo
Brad Dougherty Aug 24, 2006 04:05 PM
Done.
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Brad Dougherty Aug 24, 2006 10:26 AM
I forgot to add to the task earlier that Roy is
out of town until September 5th. We need to figure
this out ASAP as it is impedeing Jerrie's ability
to perform her job.
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Brad Dougherty Aug 24, 2006 10:13 AM
There aren't any papers that bave been placed on
my desk. I'll try to contact Roy Bennett today.
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Brian Smith Aug 23, 2006 05:09 PM
brad, I left a couple of papers on your desk. 
There was only one copy of pagemaker purchased by 
the library and it was purchased by roy bennette, 
we need to track him down and see if he had the 
copy installed on this computer.
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Audrey Macken Aug 23, 2006 03:40 PM
She called back and said that she is missing 
Photoshop and Pagemaker, both 7.0, and she just 
noticed that she is missing Addaware. She will 
not be in the office tomorrow and will probably 
not be back until next week, but said that there 
will be people around to let someone in.
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Brian Smith Aug 23, 2006 12:28 PM
there is an entry in the text file for version 6.
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Brad Dougherty Aug 22, 2006 04:45 PM
I can't figure out what version of Photoshop and
Pagemaker she owns. It isn't in inventory and
Tricia isn't here to ask. I was able to fix all of
her other computer problems.
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Jonathan Guillen Aug 21, 2006 04:49 PM
She called. She is available tomorrow.
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Brad Dougherty Aug 21, 2006 02:48 PM
I have called and left a message requesting that
she call us when she is available to have a
technician to come over.
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Jonathan Guillen Aug 21, 2006 01:46 PM
****This is an email****
Hello,
 
I have been out of the office for a bit and have 
not used my computer since last week when I had a 
problem with my computer and the technician took 
my computer away to re-ghost it.  However, now 
there are programs missing that I need to use 
next week.
 
Adobe Pagemaker is missing 
Adobe Photoshop is missing 
The image viewer is missing, (i.e. when I click 
on a .jpg file in the my computer, it opens a 
photo manager, and closes my computer.) 
Past Perfect connections is missing 
I can no longer create .pdf files from Word, 
Excel, etc
Would it be possible to have these programs 
back.  There may be more missing, however these 
are the ones I have discovered today.
 
Thank you for your assistance,
 
Jerrie Lee
 
~~~~~~~
Jerrie Lee Parpart
Instructional Support & Exhibits Coordinator
Hamersly Library - WOU
503-838-8419
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