Service Request Ticket - # 16371

Service Request Information

CONTACT Name K-Hinds, Mona   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Aug 22, 2006 03:34 PM
Department Upward Bound Phone 88061
Location Email khindsm@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Printer Edit WOU # 20020346[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description PO:P0039663. OfficeJet D135
Serial No. Location PDR

Model C8375A#ABA Hostname
Notes Ink/Toner Refill

TECHS Submitted by Jonathan Guillen Contact jguille@wou.edu 88925
Primary Technician Contact rluchte@wou.edu 88925

Tracking

Entered by Date Memo
Ronni Luchterhand
Email

Public

Entered by Date Memo
Ronni Luchterhand Aug 23, 2006 11:52 AM
went over, they need an external JetDirect for one
machine.  The other I was able to set up with
their old JD, put info on Paul's desk to set it up
with static ip and name.  They are looking into
buying another one for the second printer.
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Jonathan Guillen Aug 22, 2006 03:37 PM
Second email service request for a 2nd printer 
below:
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Jonathan Guillen Aug 22, 2006 03:37 PM
****This is an email****
We need help in networking another printer.
 
This is in Upward Bound, APS 201.  It is printer 
20030124[Edit Inv]
 
It is in the small work station space, Upward 
Bound, Behind SEP, and the computer
20030141[Edit Inv] can already print to this.
 
We would like to also be able to print from 
computers
20030699[Edit Inv] -- Shondra Russell-Wynings
20030735[Edit Inv] -- Laura Valentine
20030734[Edit Inv] -- computer in large open space, Mona K-
Hinds should be the administrator on this machine
 
Thank you for your help.
 
mona
88142
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Jonathan Guillen Aug 22, 2006 03:37 PM
****This is an email****
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Jonathan Guillen Aug 22, 2006 03:34 PM
****This is an email****
We need help networking a printer.
 
The printer # is 20020346[Edit Inv]  (This is located in 
Mona K-Hinds office in APS 501
 
The computer that is in my office currently: 
20010776[Edit Inv] can currently print to it.
 
We would like to network and also be able to 
print to it from computers:
20030829[Edit Inv] (This is in the front reception area, 
Multicultural, APS 501)
and
20030823[Edit Inv] (In APS 501, Anna Hernandez-Hunter's 
office)
 
Thank you for helping us with this.
 
mona
88737
or
88142 
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