Service Request Ticket - # 16390

Service Request Information

CONTACT Name Holmquist, Solveig   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Aug 24, 2006 10:59 AM
Department Creative Arts/Music Phone 88437
Location Email holmqus@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20040756[Edit Inv] (opens in a new window) Bldg/Room ITC 009
Service Tag Description iMac G5 20in 1.8GHz SuperDrive # Z096
Serial No. qp5120glpnz Location Bill Kernan

CPU G5 1.8GHz


OS Unknown Software MS Office Pro 2004 from P0051830

Wired NIC 00:11:24:32:CF:AC

TECHS Submitted by Michael Orr Contact morr@wou.edu 88925
Primary Technician Contact mhoeckle@wou.edu 88925

Tracking

Entered by Date Memo
Myron Hoeckle (Student)
Email

Public
Entered by Date Memo
Myron Hoeckle (Student) Aug 24, 2006 11:14 AM 
she was using her email as her user name.
 Add Attachment
Myron Hoeckle (Student) Aug 24, 2006 11:05 AM 
on my way.
 Add Attachment
Michael Orr Aug 24, 2006 11:01 AM 
She said she's working on a time sensitive project
and really needs this fixed ASAP. I think she just
doesn't know how to get logged onto the network
properly with the new OS.
 Add Attachment
Michael Orr Aug 24, 2006 11:00 AM 
She can't get logged into the machine. It turns,
but it doesn't do anything.
 Add Attachment