Service Request Ticket - # 16458

Service Request Information

CONTACT Name Griffin, Susan   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Aug 29, 2006 09:15 AM
Department College of Liberal Arts and Sciences Phone 89371
Location Email griffins@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20031285[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Dimension 4600, P4-2.80GHz
Serial No. CN0F532H7161886AADVS Location PDR

CPU Unknown


OS Unknown Software
TECHS Submitted by Michael Orr Contact morr@wou.edu 88925
Primary Technician Contact dougherb@wou.edu 88925

Tracking

Entered by Date Memo
Brad Dougherty
Email

Public
Entered by Date Memo
Brad Dougherty Aug 31, 2006 10:52 AM 
I e-mailed her yesterday letting her know that she
needs to contact Bill or Travis if she wants to
create a new survey.
 Add Attachment
Brad Dougherty Aug 29, 2006 01:50 PM 
Lowering the priority since she was able to get
Zoomerang to work for what she needed.
 Add Attachment
Brad Dougherty Aug 29, 2006 01:50 PM 
I have e-mailed Travis asking if we have moved
from Cogix to Zoomerang. Waiting for a reply
 Add Attachment
Brad Dougherty Aug 29, 2006 10:54 AM 
We may have a fix for her. I left a message and
we're waiting for a call back.
 Add Attachment
Michael Orr Aug 29, 2006 09:17 AM 
She's under a bit of a time crunch and would
really like someone to help her asap.
 Add Attachment
Michael Orr Aug 29, 2006 09:16 AM 
She's also wondering if we're ever going back to
Zoomerang or if we've switched to Cogix for good.
She knows Zoomerang's systems much better.
 Add Attachment
Michael Orr Aug 29, 2006 09:15 AM 
She's unable to log into Cogix because it's asking
for an admin password to let her log in and no one
in the department seems to know it.
 Add Attachment