Service Request Ticket - # 16460

Service Request Information

CONTACT Name Bucy, Mary   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Aug 29, 2006 09:51 AM
Department Education & Leadership Phone 88794
Location Email bucym@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20031202[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Power MAC G5 1.6GHz
Serial No. G8421477NV9 Location PDR

CPU G5 1.6GHz


OS Unknown Software

Wired NIC 00:0A:95:C1:37:5A

TECHS Submitted by Michael Orr Contact morr@wou.edu 88925
Primary Technician Contact bsmith2@wou.edu 88925

Tracking

Entered by Date Memo
Brian Smith
Email

Public
Entered by Date Memo
Michael Orr Aug 29, 2006 09:52 AM 
She just needs someone to walk her through it,
she's done this before, but she thinks she may be
missing a step.
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Michael Orr Aug 29, 2006 09:52 AM 
She's only in for a short time today to
specifically do this so if anyone can come help
her soon that would be great.
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Michael Orr Aug 29, 2006 09:51 AM 
She can get logged in and can get on the internet,
but she can't get into any network drives.
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