Service Request Ticket

Service Request Information

CONTACT	Name	Turner, Judy	Date	Aug 30, 2006 01:43 PM
	Department		Phone	88327
	Location		Email	turnerj@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20050048 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	Sun Ray 170 Ultra-Thin Client, all-in-one with 17in Flat Panel #BAE-400-00
	Serial No.	MD051630365	Location	PDR
	CPU	Unknown
	OS	Unknown	Software
	Wired NIC	00:03:BA:BB:A6:B6

TECHS	Submitted by	Courtney Wehner	Contact	cwehner05@wou.edu	88925
	Primary Technician		Contact	bsmith2@wou.edu	88925

Entered by	Date	Memo
Brian Smith			Email Public
Entered by	Date	Memo
Brian Smith	Aug 30, 2006 04:27 PM	fixed.	Add Attachment
Courtney Wehner	Aug 30, 2006 03:53 PM	She called back and is there till 5p	Add Attachment
Brian Smith	Aug 30, 2006 03:46 PM	tried to call again. got pushed to voicemail	Add Attachment
Courtney Wehner	Aug 30, 2006 03:09 PM	she called back and is there now	Add Attachment
Brian Smith	Aug 30, 2006 02:10 PM	I called and left a voicemail... not sure what testing software this would be.	Add Attachment
Courtney Wehner	Aug 30, 2006 01:44 PM	When they tried switching computers the V: did not even show up. THen it told her that they needed administrative rights to get back in. It wouldn't even let her log on. Judy says this student needs to take the test within the next 1/2 hour. They are in APSC 401. She is there if you need to call her. THanks	Add Attachment