Service Request Ticket

Service Request Information

CONTACT	Name	Winslow, Niki	Date	Aug 31, 2006 08:45 AM
	Department	Natural Science Division	Phone	88206
	Location		Email	winslon@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Printer	Edit WOU #	20050247 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	HP Laserjet 4250dtn #TB372ll/a
	Serial No.	CNDXG04683	Location	PDR
	Model	#TB37211/a	Hostname
	Notes	fuser replaced 4-2009 from P0070151, Maint Kit from P0074233 3-2010, Manit Kit from P0084084 2-2012 SR46147	Ink/Toner Refill	HP 42A or HP 42X
	Wired NIC	00:13:21:26:96:EC

TECHS	Submitted by	Michael Orr	Contact	morr@wou.edu	88925
	Primary Technician		Contact	mhoeckle@wou.edu	88925

Entered by	Date	Memo
Myron Hoeckle (Student)			Email Public
Entered by	Date	Memo
Myron Hoeckle (Student)	Sep 12, 2006 10:29 AM	I was then able to move the tray with little effort, maybe they are pulling up on the tray when they try to open it?	Add Attachment
Myron Hoeckle (Student)	Sep 12, 2006 10:27 AM	the tray was stuck it took some time but I was able to get it to open nothing was broken or out of place.	Add Attachment
Michael Orr	Sep 12, 2006 08:28 AM	She called in today saying that the problem has reoccured. Evidently the plastic piece gets jammed when you try to open the door and that's what's popping it out of place. It needs to be looked at again.	Add Attachment
Myron Hoeckle (Student)	Aug 31, 2006 10:30 AM	the piece was the part of the tray that holds the print wheel inplace now it is back on.	Add Attachment
Michael Orr	Aug 31, 2006 08:45 AM	WOU number listed is for the printer.	Add Attachment
Michael Orr	Aug 31, 2006 08:45 AM	She said it didn't look like anything was broken, but that the part just needed to be put back in where it belongs.	Add Attachment