Service Request Ticket - # 16501

Service Request Information

CONTACT Name Keller, Linda   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Aug 31, 2006 10:51 AM
Department Deaf Studies and Professional Studies Phone 88746
Location Email kellerl@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20030739[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Dimension 4600, P4-2.80GHz
Serial No. G2F0Y41 Location PDR

CPU Pentium 4-2.80Ghz


OS Unknown Software MS Office Pro from P0047320

Wired NIC 00:0C:F1:EA:2D:52

TECHS Submitted by Michael Orr Contact morr@wou.edu 88925
Primary Technician Contact mhoeckle@wou.edu 88925

Tracking

Entered by Date Memo
Myron Hoeckle (Student)
Email

Public
Entered by Date Memo
Myron Hoeckle (Student) Sep 05, 2006 09:29 AM 
had her go to accountlookup once again, she said
she had did it before and it "wasn't working" so I
told her to call us if "it" happened again
password was reset no problem.
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Myron Hoeckle (Student) Sep 01, 2006 12:13 PM 
heading over.
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Audrey Macken Sep 01, 2006 12:07 PM 
She will be in for a couple hours, and has some 
important grant work to do, but can't get into 
her computer to do it.
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Audrey Macken Sep 01, 2006 12:06 PM 
Her password is not working. She came in today 
because it wasn't working at home, and she can't 
get it to work here either.
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Brad Dougherty Aug 31, 2006 11:12 AM 
I showed her how to change her password in account
lookup.
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Joe Crowe Aug 31, 2006 10:55 AM 
It will not allow her to keep her current
password.  If she wishes to change only her
network password, have her change it in windows. 
If she wants to change both, then have her use
accountlookup.
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Michael Orr Aug 31, 2006 10:52 AM 
I told her i was pretty sure she had to change it,
but she said she's got so many passwords memorized
she doesn't want to add another one etc.

If she does HAVE to change her password (her
emphasis) she'd like to have someone come by or
call her and walk her through it. She'd like to
keep her email password the same if possible.
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