Service Request Ticket - # 16553

Service Request Information

CONTACT Name Plec, Emily   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Sep 06, 2006 12:33 PM
Department Humanities Division Phone 88819
Location Email plece@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20010829[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Dimension 4500, Pentium 4-1.8Ghz
Serial No. JNXBK11 Location PDR

CPU Pentium 4-1.8Ghz


OS Software Office XP Pro from P0037777

Wired NIC 00:02:B3:AA:F9:A6

TECHS Submitted by Courtney Wehner Contact cwehner05@wou.edu 88925
Primary Technician Contact rluchte@wou.edu 88925

Tracking

Entered by Date Memo
Ronni Luchterhand
Email

Public
Entered by Date Memo
Audrey Macken Sep 08, 2006 11:37 AM 
Called back because she got disconnected.
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Audrey Macken Sep 08, 2006 11:32 AM 
Called for Ronni, transferred her to Myron.
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Ronni Luchterhand Sep 08, 2006 10:27 AM 
called, tried walking through accountlookup, took
a few tries and it is working now
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Audrey Macken Sep 08, 2006 10:16 AM 
She said it is doing the same thing as before. 
She is unable to do any work.
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Audrey Macken Sep 08, 2006 10:16 AM 
She called and said that she is unable to log on 
to her computer.
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Courtney Wehner Sep 06, 2006 12:37 PM 
She figured it out
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