Service Request Ticket

Service Request Information

CONTACT	Name	Corning, Richard	Date	Sep 06, 2006 01:31 PM
	Department	Humanities Division	Phone	88599
	Location		Email	corninr@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20040619 (opens in a new window)	Bldg/Room	ITC Fee Payment
	Service Tag	FY2QV61	Description	OptiPlex GX280 SFF, Pentium 4, 3.2GHz, 1M, 800MHz
	Serial No.	FY2QV61	Location	ITC Fee Payment
	CPU	Pentium 4-3.2GHz
	OS		Software	MS Office Pro 2003 from P0051548
	Wired NIC	00:11:43:BA:C9:85

TECHS	Submitted by	Courtney Wehner	Contact	cwehner05@wou.edu	88925
	Primary Technician		Contact	bsmith2@wou.edu	88925

Entered by	Date	Memo
Brian Smith			Email Public
Entered by	Date	Memo
Brian Smith	Sep 06, 2006 02:12 PM	made a request with telecom	Add Attachment
Brian Smith	Sep 06, 2006 01:57 PM	going to take alook.	Add Attachment
Courtney Wehner	Sep 06, 2006 01:52 PM	He called back and he said that he tried to figure out what the problem was. He said that everyone else down the hall is using their computers just fine w/out problems. He even check the chords to make sure they were plugged in correctly.	Add Attachment
Courtney Wehner	Sep 06, 2006 01:34 PM	When he logged on this afternoon it greyed out the log in window and then finally let him log on. It took a long time before his icons would show up. He went to his internet icon and that is when he got the error message. He will be in most the afternoon, it would be best to call first before going to see him he said. Thanks	Add Attachment