Service Request Ticket - # 16574

Service Request Information

CONTACT Name Henkels, Mark   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Sep 07, 2006 03:50 PM
Department Social Science Phone 88544
Location Email henkelm@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20030700[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Dimension 4600, P4-2.80GHz
Serial No. GQC0Y41 Location PDR

CPU Pentium 4-2.80Ghz


OS Unknown Software MS Office Pro from P0047320

Wired NIC 00:0C:F1:EA:58:81

TECHS Submitted by Courtney Wehner Contact cwehner05@wou.edu 88925
Primary Technician Contact rluchte@wou.edu 88925

Tracking

Entered by Date Memo
Ronni Luchterhand
Email

Public
Entered by Date Memo
Ronni Luchterhand Sep 13, 2006 03:15 PM 
recieved return email, all is good
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Ronni Luchterhand Sep 08, 2006 11:09 AM 
checked on this remotely, Sophos is installed and
working, he is an admin.  Sent email to him.
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Ronni Luchterhand Sep 08, 2006 08:03 AM 
called, left message
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Joe Crowe Sep 07, 2006 10:27 PM 
Make sure that he's not attempting to install the
home version on his WOU machine.
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Joe Crowe Sep 07, 2006 10:26 PM 
??????  Sophos should already be on his machine. 
He can have access as an admin, but make sure to
solve the correct issue.
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Courtney Wehner Sep 07, 2006 03:55 PM 
...administrative access to install it on his 
computer. He is going to be in and out till 
school starts so he was hoping that this could be 
done remotly. THanks
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