Service Request Ticket

Service Request Information

CONTACT	Name	Orloff, Carole	Date	Sep 11, 2006 09:41 AM
	Department	Advancement & Foundation	Phone	88333
	Location		Email	fineart@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20030627 (opens in a new window)	Bldg/Room	ITC 207
	Service Tag	HTC0Y41	Description	Dimension 4600, P4-2.80GHz
	Serial No.	HTC0Y41	Location	ITC 207 Storage (was UA Phonathon Student Station)
	CPU	Pentium 4-2.80Ghz
	OS		Software	MS Office Pro from P0047320
	Wired NIC	00:0C:F1:E9:FD:2E

TECHS	Submitted by	Michael Orr	Contact	morr@wou.edu	88925
	Primary Technician		Contact	morr@wou.edu	88925

Entered by	Date	Memo
Michael Orr			Email Public
Entered by	Date	Memo
Michael Orr	Sep 13, 2006 09:29 AM	ok, she just rebooted (which she said she'd already done) and now it's working fine. Reclosing the ticket. She said she'd call back in with any further issues.	Add Attachment
Michael Orr	Sep 13, 2006 09:28 AM	On login it takes forever to let her log and then just sits at desktop. She can't open any programs etc.	Add Attachment
Michael Orr	Sep 13, 2006 09:27 AM	She had trouble turning it on and now she can't make the machine do any work. She really needs to use her machine this morning as she's going to be out of town for the rest of the week as of 11:30 today. She really needs help.	Add Attachment
Brian Smith	Sep 11, 2006 04:23 PM	windows repair worked fine	Add Attachment
Brian Smith	Sep 11, 2006 10:17 AM	her drive mapping is throwing errors.	Add Attachment
Brian Smith	Sep 11, 2006 09:51 AM	going to go take a look	Add Attachment
Michael Orr	Sep 11, 2006 09:42 AM	She can't do any work while this error is up. She needs this cleared up asap.	Add Attachment
Michael Orr	Sep 11, 2006 09:42 AM	It took her password fine and logged in, but then gave her this error. She hasn't done anything since and won't touch the machine until someone can look at it.	Add Attachment