Service Request Ticket - # 16594

Service Request Information

CONTACT Name McFadden, Susan   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Sep 11, 2006 09:50 AM
Department Creative Arts/Theater-Dance Phone 88827
Location Email mcfadds@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20031193[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Power MAC G5 1.6GHz
Serial No. G84224PSNV9 Location PDR

CPU G5 1.6GHz


OS Unknown Software

Wired NIC 00:0A:95:C1:29:16

TECHS Submitted by Michael Orr Contact morr@wou.edu 88925
Primary Technician Contact bsmith2@wou.edu 88925

Tracking

Entered by Date Memo
Brian Smith
Email

Public
Entered by Date Memo
Michael Orr Sep 11, 2006 10:44 AM 
She was able to restart by doing a full powerdown
and reboot. It works now. Closing ticket.
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Brian Smith Sep 11, 2006 10:20 AM 
gonna reboot the machine and if there are any 
more problems she will call back.
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Michael Orr Sep 11, 2006 09:52 AM 
She's going to be there about 45 minutes more.
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Michael Orr Sep 11, 2006 09:52 AM 
She's going to be leaving soon. She'll leave the
computer on if she has to go. There are others in
the office who can let the tech in.
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Michael Orr Sep 11, 2006 09:51 AM 
She uses a Mac G3. She was trying to 'remove some
downloads' and it froze. she can open other
programs in the background, but the download
window stays open over the other apps so she can't
really get anything done.
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