Service Request Ticket - # 16599

Service Request Information

CONTACT Name Kraft, Rebecca   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Sep 11, 2006 11:15 AM
Department Phone 88783
Location Email kraftb@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20010441[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description PO: P0034372; P4-1.6Ghz
Serial No. 926HZ01 Location PDR

CPU Unknown


OS Unknown Software WIN XP PRO, NAV corp., Office XP PRO

Wired NIC 00:02:B3:87:E3:4E

TECHS Submitted by Michael Orr Contact morr@wou.edu 88925
Primary Technician Contact dougherb@wou.edu 88925

Tracking

Entered by Date Memo
Brad Dougherty
Email

Public
Entered by Date Memo
Brad Dougherty Sep 12, 2006 01:53 PM 
I returned the machine yesterday. Everything is
working fine.
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Brad Dougherty Sep 11, 2006 02:42 PM 
Dead hard drive, I'm rebuilding the machine.
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Michael Orr Sep 11, 2006 11:16 AM 
She can't do any work as is. needs help.
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Michael Orr Sep 11, 2006 11:16 AM 
The system froze up this morning and she tried to
reboot and then it gave her this message.
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