Service Request Ticket - # 16622

Service Request Information

CONTACT Name Flaherty, Tricia   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Sep 12, 2006 09:02 AM
Department University Computing Solutions Phone 88904
Location Email flahert@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Laptop Edit WOU # 20031217[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Latitude C840, Pentium 4-1.4Ghz
Serial No. FRL7H11 Location PDR

CPU Pentium 4-3.06Ghz


OS Unknown Software MS Office PRo 2003 from P0047461

Wired NIC 00:0F:1F:12:00:00


Wireless NIC 00:90:96:AC:DA:0E


TECHS Submitted by Tricia Flaherty Contact flahert@wou.edu 88925
Primary Technician Contact mhoeckle@wou.edu 88925

Tracking

Entered by Date Memo
Myron Hoeckle (Student)
Email

Public

Entered by Date Memo
Myron Hoeckle (Student) Sep 12, 2006 10:09 AM
back on tricia's desk.
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Myron Hoeckle (Student) Sep 12, 2006 10:05 AM
AV came clean
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Myron Hoeckle (Student) Sep 12, 2006 09:54 AM
running AV scan.
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Myron Hoeckle (Student) Sep 12, 2006 09:51 AM
no updates are needed...D/L drivers for wireless.
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Tricia Flaherty Sep 12, 2006 09:03 AM
need to have wireless drivers loaded as it should 
have wireless but it is not working, also make 
sure all windows and virus updates are current 
and run virus scan as it was checked out 
previously for an extended period of time
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