Service Request Ticket

Service Request Information

CONTACT	Name	Stanley, Amanda	Date	Sep 13, 2006 10:12 AM
	Department	The Research Institute	Phone	88769
	Location		Email	stanleya@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20050320 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	OptiPlex GX620 SFF, Pentium 4, 3.2GHz, 2M, 800MHz
	Serial No.	306R981	Location	PDR
	CPU	Pentium 4-3.2GHz
	OS	Unknown	Software	MS Office Pro 2003 from TRI Site License, HyperRESEARCH 2.8.2 from VISA2008000422
	Wired NIC	00:12:3F:97:17:2C

TECHS	Submitted by	Michael Orr	Contact	morr@wou.edu	88925
	Primary Technician		Contact	mhoeckle@wou.edu	88925

Entered by	Date	Memo
Myron Hoeckle (Student)			Email Public
Entered by	Date	Memo
Myron Hoeckle (Student)	Sep 21, 2006 11:06 AM	profile backed up, looking at programs now	Add Attachment
Joe Crowe	Sep 21, 2006 10:36 AM	Task reassigned to Myron Hoeckle.	Add Attachment
Joe Crowe	Sep 21, 2006 10:36 AM	Please solve this using Remote Desktop from her downstairs machine to her upstaris machine. Also please look @ her downstairs printer.	Add Attachment
Myron Hoeckle (Student)	Sep 20, 2006 03:02 PM	Task reassigned to Joe Crowe.	Add Attachment
Joe Crowe	Sep 20, 2006 03:00 PM	In and out of office. She'll leave office open.	Add Attachment
Joe Crowe	Sep 20, 2006 02:59 PM	Task reassigned to Myron Hoeckle.	Add Attachment
Joe Crowe	Sep 20, 2006 02:59 PM	wou20041063 printer not working 20041062.	Add Attachment
UCS Tech	Sep 19, 2006 01:01 PM	Task reassigned to Joe Crowe.	Add Attachment
Ronni Luchterhand	Sep 13, 2006 11:52 AM	called left vm	Add Attachment
Michael Orr	Sep 13, 2006 10:14 AM	Listed WOU number is for her current machine. She'll call back in with the WOU number for her new machine.	Add Attachment
Michael Orr	Sep 13, 2006 10:13 AM	She wants all her programs and shortcuts etc exactly the way they are on her current machine. She'd like to know if we can do this.	Add Attachment