Service Request Ticket

Service Request Information

CONTACT	Name	Sullivan-Vance, Karen	Date	Sep 13, 2006 04:32 PM
	Department	Student Success & Advising Office	Phone	88389
	Location		Email	sullivak@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20050044 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	Sun Ray 170 Ultra-Thin Client, all-in-one with 17in Flat Panel #BAE-400-00
	Serial No.	MD051330243	Location	PDR
	CPU	Unknown
	OS	Unknown	Software
	Wired NIC	00:03:BA:BB:97:92

TECHS	Submitted by	Courtney Wehner	Contact	cwehner05@wou.edu	88925
	Primary Technician		Contact	mhoeckle@wou.edu	88925

Entered by	Date	Memo
Myron Hoeckle (Student)			Email Public
Entered by	Date	Memo
Myron Hoeckle (Student)	Sep 29, 2006 02:24 PM	permissons on the printer changed to have only that department print to it.	Add Attachment
Myron Hoeckle (Student)	Sep 22, 2006 02:11 PM	script deactivated, printer installed, we will contact the departments about printer to AA-AALC	Add Attachment
Myron Hoeckle (Student)	Sep 22, 2006 12:04 PM	talked to joe, the vbs script was stopped yesterday, we will have to contact the departments sending jobs to the printer itself. and joe will add it to radar.	Add Attachment
Myron Hoeckle (Student)	Sep 22, 2006 11:21 AM	there is a new printer installed as of late, (about a week) and they keep getting there default changed (vbs scripts) printer learningLab is not on radar needs to be added and there is alot of documents not from there department that are being sent to that printer... some confidentional	Add Attachment
UCS Tech	Sep 22, 2006 10:43 AM	Task reassigned to Myron Hoeckle.	Add Attachment
Courtney Wehner	Sep 13, 2006 04:34 PM	APSC 401 is where these machines are located.They have had the same issues before with the printer not being hooked up to the computers.	Add Attachment