Service Request Ticket - # 16672

Service Request Information

CONTACT Name Lacey, Jenny   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Sep 14, 2006 08:20 AM
Department Facilities Services Phone 88086
Location Email laceyj@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20020661[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Dimension 4600, Pentium 4, 2.80 GHz
Serial No. 877KW21 Location PDR

CPU Pentium 4-1.7GHz


OS Unknown Software Office XP Pro from P0042963

Wired NIC 00:07:E9:78:5A:0B

TECHS Submitted by Courtney Wehner Contact cwehner05@wou.edu 88925
Primary Technician Contact 88925

Tracking

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Myron Hoeckle (Student) Sep 14, 2006 10:38 AM 
was finally able to get her machine to update
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Myron Hoeckle (Student) Sep 14, 2006 09:22 AM 
heading there now.
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Myron Hoeckle (Student) Sep 14, 2006 08:58 AM 
called left a message, will get to her when the
football film guy comes in to install the software
on the XPS laptops.
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Courtney Wehner Sep 14, 2006 08:42 AM 
Now it is not letting her access the 
network...she needs to access student time sheets 
and she said that this is important.
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Courtney Wehner Sep 14, 2006 08:23 AM 
She tried to install updates to shut down last 
night but when she came in this morning it was 
still on and updating 1 of 7 she said. It is up 
and running now but very slowly.
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