Service Request Ticket - # 16675

Service Request Information

CONTACT Name West, Ryan   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Sep 14, 2006 09:57 AM
Department Financial Aid Phone 88476
Location Email westr@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20030422[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Dimension 4600, Pentium 4 at 3.0GHz
Serial No. FL0Z141 Location PDR

CPU Pentium 4-3.06Ghz


OS Unknown Software MS Office 2003 Pro from P0045604 installed as Office XP PRO, Adobe InDesign V3.0 WIN from P0047835

Wired NIC 00:0C:F1:8D:70:72

TECHS Submitted by Courtney Wehner Contact cwehner05@wou.edu 88925
Primary Technician Contact morr@wou.edu 88925

Tracking

Entered by Date Memo
Michael Orr
Email

Public
Entered by Date Memo
Michael Orr Oct 25, 2006 12:19 PM 
Hooked up the cord. Had to download a USB specific
driver for the printer, then it worked fine. He's
all set up.
 Add Attachment
Joe Crowe Oct 25, 2006 11:44 AM 
Task reassigned to Michael Orr.
 Add Attachment
Myron Hoeckle (Student) Oct 25, 2006 08:13 AM 
Task reassigned to Joe Crowe.
 Add Attachment
Myron Hoeckle (Student) Oct 25, 2006 08:13 AM 
hey joe, you had said something about a USB cord
for this one I was wondering if it issue had been
resolved?
 Add Attachment
Myron Hoeckle (Student) Sep 22, 2006 03:31 PM 
auto select works if you have it setup before you
start the program... it will work for the time being.
 Add Attachment
Myron Hoeckle (Student) Sep 22, 2006 10:21 AM 
setup temp configurations so he can choose until
we can get auto select working.
 Add Attachment
UCS Tech Sep 22, 2006 09:41 AM 
Task reassigned to Myron Hoeckle.
 Add Attachment
Courtney Wehner Sep 21, 2006 01:26 PM 
He called in wondering if someone can help him 
with this today if possible.
 Add Attachment
Courtney Wehner Sep 19, 2006 02:36 PM 
Now he is having trouble printing from the Tray 1 
at all. Tray 2 is working now, but he still needs 
to use Tray 1.
 Add Attachment
Brad Dougherty Sep 14, 2006 11:43 AM 
He had two instances of tray 1. I disabled one and
now it defaults to tray 2 like it should.
 Add Attachment
Courtney Wehner Sep 14, 2006 09:58 AM 
Normally it sends the print job to tray 2 and 
prints out fine. He said this is not a big deal 
but he does not want to keep feeding it paper to 
print. He is in all day.
Add Attachment