Service Request Ticket - # 16685

Service Request Ticket - # 16685

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Service Request Information

CONTACT	Name	Solario, Sheree	Date	Sep 14, 2006 02:51 PM
	Department	Student Enrichment Program	Phone	88031
	Location		Email	solarios@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20010766 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	Dimension 4400, Pentium 4-1.7Ghz
	Serial No.	3RZKH11	Location	PDR
	CPU	Unknown
	OS	Unknown	Software	Office XP PRO from P00?
	Wired NIC	00:02:B3:A9:C8:0A

TECHS	Submitted by	Michael Orr	Contact	morr@wou.edu	88925
	Primary Technician		Contact	guralnij@wou.edu	88646

Tracking

Entered by	Date	Memo
Joan Guralnick			Email Public
Entered by	Date	Memo
Joan Guralnick	Sep 20, 2006 01:02 PM	the hard drive was so full it couldn't create new profiles. which is why sone people were able to log in and others weren't. I deleted 95 profiles. Don ok'd it. I uninstalled all of the palm applications. Uninstalled patchlink, Novell,some music share ware. I emptied the documents file. It now has 8 BGs of usable space.	Add Attachment
Joan Guralnick	Sep 20, 2006 11:54 AM	Went to look at this.	Add Attachment
UCS Tech	Sep 20, 2006 11:53 AM	Task reassigned to Joan Guralnick.	Add Attachment
Michael Orr	Sep 20, 2006 11:29 AM	The blue screen problem has been resolved, but this new login issue is persistant. So far no one, student or staff, is able to log in without getting the "account not found" error.	Add Attachment
Michael Orr	Sep 20, 2006 11:26 AM	The extra ticket was ticket 16790. I've now closed the ticket, but you can refer to it for data if needed.	Add Attachment
Michael Orr	Sep 20, 2006 11:26 AM	Created a duplicate ticket because I didn't realize this one existed. Closed ticket, but there's a new problem with this machine. No one can log in. It says it can't find the user account.	Add Attachment
UCS Tech	Sep 14, 2006 03:55 PM	Task reassigned to Ronni Luchterhand.	Add Attachment
Ronni Luchterhand	Sep 14, 2006 03:55 PM	taken care of	Add Attachment
Ronni Luchterhand	Sep 14, 2006 03:46 PM	heading over	Add Attachment
Michael Orr	Sep 14, 2006 02:51 PM	It seems to power up but the monitor only ever shows a blue screen. They don't see any logos or anything while it's booting.	Add Attachment