Service Request Ticket - # 16686

Service Request Information

CONTACT Name Sauer, Kenneth   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Sep 14, 2006 03:23 PM
Department Business Services Phone 88499
Location Email sauerk@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Printer Edit WOU # 20051113[Edit Inv] (opens in a new window) Bldg/Room AD 004E
Service Tag Description HP LaserJet 2420 Printer #Q5956A#ABA
Serial No. CNGKK97606 Location ADMIN Basement

Model Q59556A Hostname
Notes hooked to Hawking Jet direct W#20051111 NIC:00-0E-3B-00-87-B7 Ink/Toner Refill

Wired NIC 00:0E:3B:00:87:B7

TECHS Submitted by Michael Orr Contact morr@wou.edu 88925
Primary Technician Contact rluchte@wou.edu 88925

Tracking

Entered by Date Memo
Ronni Luchterhand
Email

Public
Entered by Date Memo
Ronni Luchterhand Sep 15, 2006 08:54 AM 
fixed!
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Ronni Luchterhand Sep 15, 2006 08:04 AM 
called, heading over
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Ronni Luchterhand Sep 14, 2006 05:07 PM 
took a look, can't get the printer and computer to
talk to one another... looks like the (non)
JetDirect (simple usb->CAT5) might be going out,
it doesn;t have a signal light but it has a power
light.  left note, will take another look at it
tomorrow.
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UCS Tech Sep 14, 2006 04:43 PM 
Task reassigned to Ronni Luchterhand.
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Ronni Luchterhand Sep 14, 2006 04:43 PM 
heading over
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Ronni Luchterhand Sep 14, 2006 03:41 PM 
called, left vm
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Michael Orr Sep 14, 2006 03:23 PM 
The main tray was out fo paper but he reloaded it
and it's now giving no paper errors for other,
evidently non-existant, trays.
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