Service Request Ticket - # 16745

Service Request Information

CONTACT Name Gibbons, Steve   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Sep 19, 2006 08:29 AM
Department Social Science Phone 88317
Location Email gibbons@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20030679[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Dimension 4600, P4-2.80GHz
Serial No. 7QC0Y41 Location PDR

CPU Pentium 4-2.80Ghz


OS Unknown Software MS Office Pro from P0047320, Dreamweaver MX 2004 from P0050020

Wired NIC 00:0C:F1:EA:57:0D

TECHS Submitted by James Varieur Contact specialdoug@hotmail.com 88925
Primary Technician Contact 88925

Tracking

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UCS Tech
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Michael Orr Sep 19, 2006 09:19 AM 
Called back in. After about half an hour the
computer restarted and seems to be working fine.
Closing ticket by user request.
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Michael Orr Sep 19, 2006 08:30 AM 
It's just sitting there saying "please wait". 
Maybe he had updates install themselves last 
night and it's hanging on reboot? It hung when he 
was trying to shut it down to restart it.
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