Service Request Ticket

Service Request Information

CONTACT	Name	Bliss, Ann	Date	Sep 19, 2006 10:45 AM
	Department	Humanities/ English, Writing & Linguistics	Phone	88368
	Location		Email	blissa@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20040672 (opens in a new window)	Bldg/Room	ITC Fee Payment
	Service Tag	87T8Z61	Description	OptiPlex GX280 Pentium 4, 3.2HGz1M, 800FSB
	Serial No.	87t8z61	Location	ITC Fee Payment
	CPU	Pentium 4-3.2GHz
	OS	Unknown	Software	MS Office PRO 2003 from P0051751
	Wired NIC	00:11:43:BB:0B:F2

TECHS	Submitted by	Michael Orr	Contact	morr@wou.edu	88925
	Primary Technician		Contact	bsmith2@wou.edu	88925

Entered by	Date	Memo
Brian Smith			Email Public
Entered by	Date	Memo
UCS Tech	Sep 20, 2006 09:14 AM	Task reassigned to Brian Smith.	Add Attachment
Brian Smith	Sep 20, 2006 09:14 AM	fixed	Add Attachment
Brian Smith	Sep 20, 2006 08:29 AM	going to try to break in... i mean err. get a key.	Add Attachment
Joe Crowe	Sep 19, 2006 06:24 PM	If she doesn't respond in the AM, get let in by someone.	Add Attachment
Joe Crowe	Sep 19, 2006 06:24 PM	Bumped to high priority since it's been a day.	Add Attachment
Brad Dougherty	Sep 19, 2006 12:31 PM	Called and left a message requesting a call back.	Add Attachment
Michael Orr	Sep 19, 2006 10:48 AM	Alternate phone number in case she's not in office: 88245. Try her main number first, but if she doesn't answer call 88245.	Add Attachment
Michael Orr	Sep 19, 2006 10:46 AM	She's trying to look at the course schedules and email so nothing outlandish.	Add Attachment
Michael Orr	Sep 19, 2006 10:45 AM	She's getting tons of errors of various types. SVChost.exe errors, memory errors, etc.	Add Attachment