Service Request Ticket - # 16753

Service Request Information

CONTACT Name Lincicum, Shirley   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Sep 19, 2006 11:04 AM
Department Library & Media Services Phone 88890
Location Email lincics@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Monitor Edit WOU # 20020695[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description 1702FP, 17 inch flat panel display
Serial No. MX-08152-47605-26I-ABC1 Location PDR
TECHS Submitted by Michael Orr Contact morr@wou.edu 88925
Primary Technician Contact dougherb@wou.edu 88925

Tracking

Entered by Date Memo
Brad Dougherty
Email

Public
Entered by Date Memo
UCS Tech Sep 19, 2006 03:47 PM 
Task reassigned to Brad Dougherty.
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Brad Dougherty Sep 19, 2006 03:47 PM 
Done.
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Courtney Wehner Sep 19, 2006 03:36 PM 
SHe there now.
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Brad Dougherty Sep 19, 2006 03:32 PM 
Called, no answer. Left a message.
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Courtney Wehner Sep 19, 2006 01:17 PM 
She called and said that she will be in her 
office from 3:30-5p
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UCS Tech Sep 19, 2006 12:58 PM 
Task reassigned to Brian Smith.
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Michael Orr Sep 19, 2006 11:05 AM 
It's asking for the Microsoft Office XP
Professional disk.
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Michael Orr Sep 19, 2006 11:04 AM 
She's doing automatic windows updates. Not going
out and looking for office updates or anything.
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Michael Orr Sep 19, 2006 11:04 AM 
She's looked around the network for the files that
the update is asking for but she can't find them
anywhere. She wants to know how she is supposed to
install this update.
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