Service Request Ticket

Service Request Information

CONTACT	Name	Henderson, Jessica	Date	Sep 19, 2006 12:09 PM
	Department	Athletics	Phone	88486
	Location		Email	hendersj@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20030407 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	Dimension 4600, Pentium 4 at 2.80GHz
	Serial No.	GMHJ141	Location	PDR
	CPU	Pentium 4-2.80Ghz
	OS	Unknown	Software	MS Office Pro 2003 from P0045604 installed as Office XP Pro
	Wired NIC	00:0C:F1:8C:35:89

TECHS	Submitted by	Courtney Wehner	Contact	cwehner05@wou.edu	88925
	Primary Technician		Contact	crowej@wou.edu	88955

Entered by	Date	Memo
Joe Crowe			Email Public
Entered by	Date	Memo
UCS Tech	Sep 25, 2006 09:53 AM	Task reassigned to Joe Crowe.	Add Attachment
Joe Crowe	Sep 25, 2006 09:52 AM	I uninstalled the updates and reinstalled manually. Gave her my number since I feel that it needs to be imaged.	Add Attachment
Courtney Wehner	Sep 25, 2006 08:28 AM	She called back and said that she was told she would be the first to get help this morning...??? She is in her office now.	Add Attachment
Audrey Macken	Sep 24, 2006 11:41 AM	She called back and said it is doing the exact same thing. She has no access to internet, word, other programs, drives... She said if she is not in her office the secretary can open the door.	Add Attachment
Myron Hoeckle (Student)	Sep 19, 2006 01:28 PM	updates installed.	Add Attachment
UCS Tech	Sep 19, 2006 12:48 PM	Task reassigned to Myron Hoeckle.	Add Attachment
Brad Dougherty	Sep 19, 2006 12:25 PM	Left a message requesting a call back.	Add Attachment
Courtney Wehner	Sep 19, 2006 12:10 PM	SHe is in NP 214. She needs help with this ASAP	Add Attachment