Service Request Ticket - # 16777

Service Request Ticket - # 16777

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Service Request Information

CONTACT	Name	Schalock, Mark D.	Date	Sep 20, 2006 08:23 AM
	Department	The Research Institute	Phone	88777
	Location		Email	schalom@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20041039 (opens in a new window)	Bldg/Room	OFF Remote User
	Service Tag		Description	Dell Computer - 4600- TRI Purchased- TRI# 87321020
	Serial No.		Location	Robin Barbier
	CPU	Unknown
	OS	Unknown	Software	MS Office Pro Plus 2007 from P0073053 11-2009, QSR Nvivo8 from VISA2009001082
	Wired NIC	00:11:11:1F:F8:9A

TECHS	Submitted by	Richard Mansker	Contact	rmanske@gmail.com	88925
	Primary Technician		Contact	mhoeckle@wou.edu	88925

Tracking

Entered by	Date	Memo
Myron Hoeckle (Student)			Email Public
Entered by	Date	Memo
UCS Tech	Sep 21, 2006 09:23 AM	Task reassigned to Myron Hoeckle.	Add Attachment
Myron Hoeckle (Student)	Sep 21, 2006 09:23 AM	installed UPHClean utility to help profile problems in the future	Add Attachment
Michael Orr	Sep 21, 2006 08:19 AM	He changed his password yesterday. When he used the new password it gave him the no profile problem. When he used his old profile it logged him in just fine. He wanted the ticket closed but I'm going to leave this open in case you guys want to do something about this.	Add Attachment
Richard Mansker	Sep 21, 2006 08:10 AM	He'll be in a meeting between 9 and 11. He should be in his office the rest of the day.	Add Attachment
Michael Orr	Sep 21, 2006 08:10 AM	He called in this morning saying that the problem had reoccured. He went to log in and it created a temp profile again. No desktop icons etc.	Add Attachment
Brian Smith	Sep 20, 2006 01:57 PM	When the user signed on it created a TMP profile on his machine, i deleted the TMP profile and had him relog to see what profile it would use. It created a username.mash.000 profile so I copied his old profile to the new one.	Add Attachment
UCS Tech	Sep 20, 2006 10:48 AM	Task reassigned to Brian Smith.	Add Attachment
Michael Orr	Sep 20, 2006 10:00 AM	He can't get anything done and has an important meeting he has to be at with materials from his computer. Nancy Ganson called in about the ticket and asked that his priority be bumped because several people are waiting for his information. I mentioned that if it's saved to the network he can log onto another machine and get it and she said that she thought he had it saved on the hard drive and would recomend that he save to the network in the future.	Add Attachment
Richard Mansker	Sep 20, 2006 08:24 AM	Desktop icons are gone, except for recycle bin, IE, and one other, H:drive looks intact, apparantly just desktop	Add Attachment