Service Request Ticket - # 16780

Service Request Information

CONTACT Name Wildfang, Connie   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Sep 20, 2006 09:27 AM
Department College of Education Phone 88689
Location Email wildfangc@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20020767[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Dimension 4600 Series, Intel P4-2.8GHz
Serial No. BRHNF31 Location PDR

CPU Pentium 4-2.80Ghz


OS Unknown Software Microsoft Office XP Pro from P0043102, Dreamweaver MX from P0043066 upgraded to Dreamweaver v8 from P0059359

Wired NIC 00:07:E9:6A:04:96

TECHS Submitted by Michael Orr Contact morr@wou.edu 88925
Primary Technician Contact bsmith2@wou.edu 88925

Tracking

Entered by Date Memo
Brian Smith
Email

Public
Entered by Date Memo
UCS Tech Sep 26, 2006 09:58 AM 
Task reassigned to Brian Smith.
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Brian Smith Sep 26, 2006 09:58 AM 
done
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Courtney Wehner Sep 26, 2006 09:34 AM 
She called and said she is back in today and was 
hoping Baian would help her. She is in all day
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Brian Smith Sep 21, 2006 10:51 AM 
back in the office on tuesday september 26th
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Brian Smith Sep 20, 2006 04:50 PM 
went by her office but unfortunately looks like I 
missed her.
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Courtney Wehner Sep 20, 2006 04:27 PM 
She will be at this number tomorrow #503-585-1916.
She will be in her offic eotday till 5p but if 
you can't get to her you can call her at home.
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Courtney Wehner Sep 20, 2006 12:31 PM 
She called back and said that she will be out of 
her meeting at 4:00p today and so maybe around 
4:15p today would be the best time.
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Brian Smith Sep 20, 2006 12:25 PM 
called and left a voicemail explaining that the 
problem given in the task seems odd in that if 
she can log into a networked computer, logging 
into a terminal server is essentially the same 
thing.  I asked her to give us a call back if she 
is still having the problem so that we can find a 
time to meet her in her office.
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Joe Crowe Sep 20, 2006 11:52 AM 
Re-assigned to ucs tech.  This is simply user error.
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Michael Orr Sep 20, 2006 09:28 AM 
She can't log into the terminal server using
either her old or new passwords. She needs to be
able to do this for web editing. She also works
from home so needs to be able to get into the
terminal server to do work from there.
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