Service Request Ticket

Service Request Information

CONTACT	Name	Baldwin, Mark	Date	Sep 20, 2006 10:11 AM
	Department		Phone	88089
	Location		Email	baldwinm@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20050954 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	Inspiron 6000: Pentium M, 1.73GHz,2MB Cache,533MHz FSB
	Serial No.	GVXBX81	Location	PDR
	CPU	Pentium M-1.7 GHz
	OS	Unknown	Software	MS Office Pro 2003 from P0055522
	Wired NIC	00:14:22:E2:66:D5
	Wireless NIC	00:13:CE:65:81:E8

TECHS	Submitted by	Michael Orr	Contact	morr@wou.edu	88925
	Primary Technician		Contact	bsmith2@wou.edu	88925

Entered by	Date	Memo
Brian Smith			Email Public
Entered by	Date	Memo
UCS Tech	Sep 20, 2006 04:02 PM	Task reassigned to Brian Smith.	Add Attachment
Brian Smith	Sep 20, 2006 04:02 PM	it was a problem with his local profile. (worked fine when logging onto TS) he was not getting any script errors at log in so I went ahead and recreated his profile from scratch.	Add Attachment
Brian Smith	Sep 20, 2006 03:09 PM	going to go take a look	Add Attachment
Courtney Wehner	Sep 20, 2006 03:05 PM	He called back and said that he is still having problems. He is in his office now till 4:30	Add Attachment
Brian Smith	Sep 20, 2006 02:30 PM	called and left a voicemail letting him know that nothing has changed on our side of things and that if he is still having the problem we could come over and take a look at it.	Add Attachment
Joe Crowe	Sep 20, 2006 12:47 PM	Nothing has changed for him on the system side.	Add Attachment
Michael Orr	Sep 20, 2006 10:13 AM	He's going to try mapping the drives himself to see if it's just a glitch with his profile or if he actually lost the rights to those drives. He'll call back in and let us know if he was able to map them. Otherwise assume it didn't work and that he needs to get them set up again.	Add Attachment