Service Request Ticket - # 16785

Service Request Information

CONTACT Name Hsieh, Bau Hwa   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Sep 20, 2006 10:37 AM
Department Social Science Phone 88853
Location Email hsiehb@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Monitor Edit WOU # 20030911[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description 1703FP, 17 inch flat panel display
Serial No. CN02Y3157161843RAH1A Location PDR
TECHS Submitted by Michael Orr Contact morr@wou.edu 88925
Primary Technician Contact guralnij@wou.edu 88646

Tracking

Entered by Date Memo
Joan Guralnick
Email

Public
Entered by Date Memo
Joan Guralnick Sep 20, 2006 11:50 AM 
Her altenate keyboards are now displayed in the 
language bar the way she wants them
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Joan Guralnick Sep 20, 2006 11:50 AM 
I went into tools, internet options, languages 
and added chinese(taiwan). The knowledge base 
leads me to believe that this may prevent future 
updates from affecting her chinese language 
settings.  Cross your fingers.
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Joan Guralnick Sep 20, 2006 10:59 AM 
Went to look at this.  I think I've figured out 
her up date issue as well.
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UCS Tech Sep 20, 2006 10:59 AM 
Task reassigned to Joan Guralnick.
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Michael Orr Sep 20, 2006 10:40 AM 
She can log into the computer but she can't get on
the internet, can't check email, can't use banner,
etc. She's not sure what happened as it logged her
in just fine. Maybe an update caused some problems
given her complaints about always being prompted
to restart due to updates.
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Michael Orr Sep 20, 2006 10:38 AM 
She's been getting the updates for windows and is
frustrated that every time they install they turn
off her foreign language assistance. She really
needs this to do her work in a timely manner. Any
way we can keep that from happening?
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