She called back to say that it is still not 
printing at all. No error meesage. She was told 
to call back if there was still problems.

Task reassigned to Brian Smith.

I think the problem is that the default printer is
set as the microsoft document printer for some
reason. They mentioned that it was prompting them
to save but when I told them to make sure they had
the proper printer selected they insisted they had
already done so.