Service Request Ticket - # 16798

Service Request Ticket - # 16798

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Service Request Information

CONTACT	Name	Manning II, Terry	Date	Sep 20, 2006 01:37 PM
	Department	Disability Access Services	Phone	88591
	Location		Email	manningt@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20030859 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	Dimension 4600, P4-2.80GHz
	Serial No.	BPC0Y41	Location	PDR
	CPU	Pentium 4-2.80Ghz
	OS	Unknown	Software	MS Office Pro from P0047320, ABBYY FineReader Pro v8 and PDF Transformer from P0058354, Jaws Pro v7 upgrade, Magic Pro v10 upgrade and Wynn Wizard v5 upgrade all from P0058376, Text Aloud v2.0 from ?(see text file)
	Wired NIC	00:0C:F1:E9:FF:A3

TECHS	Submitted by	Courtney Wehner	Contact	cwehner05@wou.edu	88925
	Primary Technician		Contact	mhoeckle@wou.edu	88925

Tracking

Entered by	Date	Memo
Myron Hoeckle (Student)			Email Public
Entered by	Date	Memo
Myron Hoeckle (Student)	Sep 20, 2006 03:55 PM	natural voices reinstalled... issue fixed	Add Attachment
Myron Hoeckle (Student)	Sep 20, 2006 03:22 PM	**This is an email** Hello, in progress now I'll keep you posted. Thanks again, Myron Hoeckle	Add Attachment
Myron Hoeckle (Student)	Sep 20, 2006 03:21 PM	**This is an email** Typical cause and fix for this at http://nextup.com/phpBB2/viewtopic.php?t=1513	Add Attachment
Myron Hoeckle (Student)	Sep 20, 2006 03:14 PM	**This is an email** Hey Hey, that worked for the moment the display Exception has gone now I get when I try to play a voice I get Error: TextAloudTTS Play: OLE error 80040018 I'll see if there is reg hive problems again. Thanks, Myron Hoeckle	Add Attachment
Myron Hoeckle (Student)	Sep 20, 2006 02:59 PM	**This is an email** Hey, We spoke about a simaler problem roughly a year ago with AT&T voices installed with text aloud mp3 2.0 I kept your regkey utility and I have ran it however, it says the registry is clean. The error is: DisplayArticle Exception: Unspecified error OLE error 80004005... This happens when you fire up the program or when you try to select a voice after the program is opened. I am going to try to see if the same error happens on my profile... I'll keep you informed Any help would be great! Thanks, Myron Hoeckle Western Oregon University mhoeckle@wou.edu	Add Attachment
Myron Hoeckle (Student)	Sep 20, 2006 02:59 PM	**This is an email**	Add Attachment
UCS Tech	Sep 20, 2006 02:17 PM	Task reassigned to Myron Hoeckle.	Add Attachment
Courtney Wehner	Sep 20, 2006 01:41 PM	When they try to open up the program it gives error message: "Unspecified error,OLE error " They can open it, but cannot use it. HE will be there till 5p.	Add Attachment