Service Request Ticket - # 16803

Service Request Ticket - # 16803

Jump to:

Preferences

Directory Lookup

Service Request Information

CONTACT	Name	Fortney, Olin	Date	Sep 20, 2006 03:21 PM
	Department	Deaf Studies and Professional Studies	Phone	88708
	Location		Email	fortneyo@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20040758 (opens in a new window)	Bldg/Room	UNK unknown
	Service Tag		Description	iBook 14in 1.33GHz SuperDrive #Z0AZ
	Serial No.	4H5120EAS85	Location
	CPU	G4-1.25GHz
	OS		Software	MS Office Pro 2004 from P0051830
	Wired NIC	00:11:24:7D:2A:3A
	Wireless NIC	00:11:24:8E:B4:90

TECHS	Submitted by	Courtney Wehner	Contact	cwehner05@wou.edu	88925
	Primary Technician		Contact	crowej@wou.edu	88955

Tracking

Entered by	Date	Memo
Joe Crowe			Email Public
Entered by	Date	Memo
Joe Crowe	Sep 26, 2006 12:18 PM	He's switch machines back...	Add Attachment
Joe Crowe	Sep 22, 2006 01:01 PM	Hi Olin, One of my student workers helped you yesterday. Below is a note that he made. It was his last day, so I am picking up the task. * *********************************** I went over and was able to solve most of his problems. "He said his machine was replaced 3 days ago and that the ED department had ordered a copy of OS 10.4 for his iMac. Also, he needs his Apple addressbook moved onto the iMac. I looked at the G5 tower (his old machine) and there is an Apple addressbook there but he says that it doesn't contain the data he's looking for." ************************************* I do not see any purchase information from the College of Ed (for 10.4). In what application did you use the address book? thanks,	Add Attachment
Joanie Kinnaman	Sep 21, 2006 05:55 PM	Task reassigned to Joe Crowe.	Add Attachment
Joanie Kinnaman	Sep 21, 2006 05:55 PM	I have no pending orders for education.	Add Attachment
Joe Crowe	Sep 21, 2006 05:42 PM	Do you know if a 10.4 order was placed for him?	Add Attachment
UCS Tech	Sep 21, 2006 05:42 PM	Task reassigned to Joanie Kinnaman.	Add Attachment
Brad Dougherty	Sep 21, 2006 03:59 PM	I went over and was able to solve most of his problems. He claims his machine was replaced 3 days ago and that the ED department had ordered a copy of OS 10.4 for his iMac. Also, he needs his Apple addressbook moved onto the iMac. I looked at the G5 tower (his old machine) and there is an Apple addressbook there but he says that it doesn't contain the data he's looking for.	Add Attachment
Courtney Wehner	Sep 21, 2006 02:44 PM	He is there now!	Add Attachment
Brad Dougherty	Sep 21, 2006 11:51 AM	Went by and nobody was there.	Add Attachment
UCS Tech	Sep 21, 2006 11:45 AM	Task reassigned to Brad Dougherty.	Add Attachment
Brad Dougherty	Sep 21, 2006 11:45 AM	Headed over.	Add Attachment
Courtney Wehner	Sep 20, 2006 03:25 PM	He needs someone to sign for him so you cannot call him. Just go by his offic if you need to he says.THanks	Add Attachment
Courtney Wehner	Sep 20, 2006 03:22 PM	He will be there till 5p.	Add Attachment