Service Request Ticket - # 16818

Service Request Information

CONTACT Name Edwards, Leta N.   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Sep 21, 2006 10:08 AM
Department Advancement & Foundation Phone 88149
Location Email edwardsl@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20020660[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Dimension 4600, Pentium 4, 2.80 GHz
Serial No. B77KW21 Location PDR

CPU Pentium 4-2.26GHz


OS Unknown Software office XP Pro from P0042963, Adobe Creative Suite Prem from P0049693 moved to W#20060232

Wired NIC 00:07:E9:77:BD:D3

TECHS Submitted by Michael Orr Contact morr@wou.edu 88925
Primary Technician Contact rluchte@wou.edu 88925

Tracking

Entered by Date Memo
Ronni Luchterhand
Email

Public
Entered by Date Memo
Ronni Luchterhand Sep 22, 2006 01:15 PM 
fixed. was unable to test it on her log in.  left
note for her to try and let us know if she was
still having problems.
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Ronni Luchterhand Sep 22, 2006 12:29 PM 
heading over
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UCS Tech Sep 22, 2006 12:28 PM 
Task reassigned to Ronni Luchterhand.
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Courtney Wehner Sep 21, 2006 04:51 PM 
You can call #88281 if Leta is not in in the 
morning.
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Courtney Wehner Sep 21, 2006 04:51 PM 
She called back and said that she followed the 
instructions given to her in the voicemail and it 
is still not working. "Cannot play file because 
there is a problem with the sound device, there 
may not be a sound device installed"
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Brian Smith Sep 21, 2006 10:33 AM 
called and left a voicemail, it is likely that the
autoplay is not turned on and that the cd drive
will still work. I asked her to go into My
Computer and open up the cd from there.
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Michael Orr Sep 21, 2006 10:08 AM 
These are music CDs. No mention of any software cds.
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