Service Request Ticket

Service Request Information

CONTACT	Name	Schmidt, Katherine	Date	Sep 21, 2006 01:28 PM
	Department	Writing Center	Phone	88234
	Location		Email	schmidtk@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20030127 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	Dimension 4600 Series, Pentium 4 Processor
	Serial No.	F2VYC31	Location	PDR
	CPU	Pentium 4-2.80Ghz
	OS	Unknown	Software	MS Office XP Pro (P0044157), MusicMatch 7.1, RealOne Player Dreamweaver MX 2004 (P0044393)
	Wired NIC	00:07:E9:68:36:D7

TECHS	Submitted by	Courtney Wehner	Contact	cwehner05@wou.edu	88925
	Primary Technician		Contact	mhoeckle@wou.edu	88925

Entered by	Date	Memo
Myron Hoeckle (Student)			Email Public
Entered by	Date	Memo
Myron Hoeckle (Student)	Sep 25, 2006 11:04 AM	created local aaccount called writingcenter... internet works which is what she wanted.	Add Attachment
UCS Tech	Sep 22, 2006 11:45 AM	Task reassigned to Myron Hoeckle.	Add Attachment
Myron Hoeckle (Student)	Sep 22, 2006 11:45 AM	picked up like a 60' Cat 5 cable	Add Attachment
Myron Hoeckle (Student)	Sep 22, 2006 11:38 AM	telecom check...	Add Attachment
Audrey Macken	Sep 22, 2006 10:20 AM	It needs to be at least 30 feet. The office automatically locks when the door shuts, but you can get in through the back stairs.	Add Attachment
Myron Hoeckle (Student)	Sep 22, 2006 08:30 AM	called left a VM asking for a guesstimation of how far it is.	Add Attachment
Courtney Wehner	Sep 21, 2006 01:30 PM	She is wondering if they could have a writing center desktop added to her computer so that people can log on to that instead of her personal machine.	Add Attachment