Service Request Ticket - # 16844

Service Request Information

CONTACT Name Guy, Trisha   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Sep 22, 2006 10:57 AM
Department Student Health & Counseling Center Phone 88844
Location Email guyt@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20030790[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Dimension 4600, P4-2.80GHz
Serial No. 4PC0Y41 Location PDR

CPU Pentium 4-2.80Ghz


OS Unknown Software MS Office Pro from P0047320, Macromedia Contribute 3 with CPS from P0056987, Adobe Acrobat Pro v7 from P0058417, DYMO labelwriter 400 v7.6 software from P0059975

Wired NIC 00:0C:F1:EA:02:6B

TECHS Submitted by Audrey Macken Contact clubdubdub@hotmail.com 88925
Primary Technician Contact rluchte@wou.edu 88925

Tracking

Entered by Date Memo
Ronni Luchterhand
Email

Public
Entered by Date Memo
Audrey Macken Oct 10, 2006 04:16 PM 
She is getting this same message again when she 
opens Word.
 Add Attachment
Ronni Luchterhand Sep 22, 2006 11:42 AM 
found it and removed the bugger.  everything is
working now.
 Add Attachment
UCS Tech Sep 22, 2006 11:38 AM 
Task reassigned to Ronni Luchterhand.
 Add Attachment
Audrey Macken Sep 22, 2006 11:38 AM 
She called back for Ronni, transferred her.
 Add Attachment
Ronni Luchterhand Sep 22, 2006 11:22 AM 
checked Sophos, this was not found in the scan. 
Ran a search on teh C:, didn;t find the doc.
Running scan of all files now.  She will call when
it is finished.
 Add Attachment
Audrey Macken Sep 22, 2006 10:59 AM 
'The document A20MSW11.DOT caused a serious error 
last time it was opened. Would you like to 
continue to open?'
 Add Attachment