Service Request Ticket - # 16938

Service Request Information

CONTACT Name Ensminger, David   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Sep 26, 2006 10:49 AM
Department Humanities Division Phone 88954
Location Email ensmingd@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Computer Edit WOU # 20040684[Edit Inv] (opens in a new window) Bldg/Room ITC Fee Payment
Service Tag C2T8Z61 Description OptiPlex GX280 Pentium 4, 3.2HGz1M, 800FSB
Serial No. c2t8z61 Location ITC Fee Payment

CPU Pentium 4-3.2GHz


OS Software MS Office PRO 2003 from P0051751

Wired NIC 00:11:43:BB:12:64


TECHS Submitted by Courtney Wehner Contact cwehner05@wou.edu 88925
Primary Technician Contact rluchte@wou.edu 88925

Tracking

Entered by Date Memo
Ronni Luchterhand
Email

Public

Entered by Date Memo
Ronni Luchterhand Oct 12, 2006 11:01 AM
closing task... also forwarded the email to Joe
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Ronni Luchterhand Oct 12, 2006 11:01 AM
****This is an email****
It no longer matters.
 
I found the necessary information through other
means, since your dept. was not able to manage the
task.
 
Instructor Ensminger
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Adam Bates Oct 11, 2006 10:06 PM
****This is an email****
Ronnie-
 
This has become absurd at this point. I have not 
been able to print for two and a half weeks, and 
we have never been able to touch base.
 
What happens: My computer literally never allows 
me to go beyond the print selection in the pop-up 
window, meaning it actually cycles back into Save 
As, wanting to save my documents as MDI files (or 
something), or what appears to be scanned files.
 
For reference: The new history prof down the hall 
in Todd third floor had the exact same problem, 
it appears, but I have not seen her recently.
 
Since we both had new offices, I assume that 
there may be a connection. Maybe not.
 
Tomorrow I will be in my office from 10 a.m. -12 
p.m. P.S. Unlike the hearsay of one student, I 
have been in my office most of the time, unless 
other teachers, students, and my wife have been 
speaking to a ghost.
 
Thank you, Instructor Ensminger
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Joe Crowe Oct 11, 2006 03:11 PM
Task reassigned to Ronni Luchterhand.
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Joe Crowe Oct 11, 2006 03:11 PM
Ronni,
Please visit him during this office hour.  If he's
not there (again) let me know and note it here.
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Courtney Wehner Oct 10, 2006 09:59 AM
He called back and said that this is still not 
fixed and he is available TR 10-12.
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Joe Crowe Oct 09, 2006 09:10 AM
Task reassigned to Joe Crowe.
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Joe Crowe Oct 09, 2006 09:10 AM
Hi Kathy,

David had called in for service on Sept 26.  We'd
contacted him several times.  We've not received
any response at all, so I am closing the task.  I
wanted to make you aware of the comment below of "

wasn't there, a student was waiting for him, she
said he hasn't been present for his office hours
all term..."

thanks,

Joe
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Ronni Luchterhand Oct 09, 2006 08:56 AM
no reply yet...
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Ronni Luchterhand Oct 06, 2006 09:01 AM
sent email requesting times we can catch him in
his office
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Ronni Luchterhand Oct 05, 2006 10:20 AM
wasn't there, a student was waiting for him, she
said he hasn't been present for his office hours
all term... 
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Ronni Luchterhand Oct 05, 2006 10:12 AM
tried calling, no answer... heading over to see if
he is in his office
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Joe Crowe Oct 03, 2006 03:40 PM
Please call or visit during his office hours.  If
he's not there, please note it here.
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Joe Crowe Oct 03, 2006 03:39 PM
Task reassigned to Ronni Luchterhand.
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Joe Crowe Oct 03, 2006 03:39 PM
Office T,R 10-12.
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Ronni Luchterhand Oct 03, 2006 09:25 AM
computer still off
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Ronni Luchterhand Sep 29, 2006 09:01 AM
tried calling, audix said it was for "Crane and
Huffman", tried Damewaring in computer name has
huffman's user name, was unable to connect.
Computer not on.  Called again and left message
for times available and/or to leave computer on.
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Joe Crowe Sep 27, 2006 10:25 AM
Left him a vm to please leave computer on.
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Courtney Wehner Sep 26, 2006 10:52 AM
He will be there till noon. HE then has class.
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Courtney Wehner Sep 26, 2006 10:51 AM
when he goes to print it tells him to save it 
under MDI file and does not give him an option. 
When he saves it to the MDI file he then tries to 
hit print and it gives him the message all over 
again. He cannot print from any text file or the 
MDI file. 
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