Service Request Ticket

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Service Request Information

CONTACT	Name	Harden, Mary	Date	Sep 26, 2006 02:28 PM
	Department	Creative Arts/Art	Phone	88460
	Location		Email	hardenm@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Monitor	Edit WOU #	20031053 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	1703FP, 17 inch flat panel display
	Serial No.	N/A	Location	PDR

TECHS	Submitted by	Audrey Macken	Contact	clubdubdub@hotmail.com	88925
	Primary Technician		Contact	morr@wou.edu	88925

Tracking

Entered by	Date	Memo
Michael Orr			Email Public
Entered by	Date	Memo
Michael Orr	Oct 17, 2006 02:28 PM	She only had two emails that she was certain hadn't gone through. Both were to her msn.com email account and neither ever showed up. Neither had a subject so I think they went to her junkmail folder, but she says she checked that because it was important information. She said it hadn't happened since that she could tell and agreed for us to close the ticket and she'll call in if it happens again.	Add Attachment
Michael Orr	Oct 17, 2006 02:10 PM	Heading over there.	Add Attachment
Joe Crowe	Oct 16, 2006 01:17 PM	a-ha...Mike Orr does, though.	Add Attachment
Joe Crowe	Oct 16, 2006 01:17 PM	Task reassigned to Michael Orr.	Add Attachment
Myron Hoeckle (Student)	Oct 13, 2006 08:21 AM	Task reassigned to Joe Crowe.	Add Attachment
Myron Hoeckle (Student)	Oct 13, 2006 08:21 AM	"Tues/Thurs between 1:00 and 3:30 PM" I do not work on tuesday or thursday. do you want me to look at this anyway?	Add Attachment
Joe Crowe	Oct 11, 2006 04:10 PM	Please visit her during her office hours. Note any failed attempts	Add Attachment
Joe Crowe	Oct 11, 2006 04:04 PM	Task reassigned to Myron Hoeckle.	Add Attachment
Myron Hoeckle (Student)	Oct 09, 2006 01:02 PM	**This is an email** Hi Myron, I called the service desk this morning. My office hours are Tues/Thurs between 1:00 and 3:30 PM. If you can come then, I will be sure to be here. Otherwise, it is hit and miss. Thanks for keeping up on this! Mary Harden	Add Attachment
Courtney Wehner	Oct 09, 2006 09:02 AM	SHe called and said that she is in on Tues and Thurs 1p-3:30p. She said other than that it is a toss up. Thanks	Add Attachment
Ronni Luchterhand	Oct 09, 2006 08:58 AM	called, left vm...	Add Attachment
Myron Hoeckle (Student)	Oct 09, 2006 08:40 AM	Task reassigned to Ronni Luchterhand.	Add Attachment
Myron Hoeckle (Student)	Oct 09, 2006 08:40 AM	could not get ahold of her, but I SPAMED her!	Add Attachment
Myron Hoeckle (Student)	Oct 09, 2006 08:39 AM	**This is an email** Hello, We would like to set up a time where someone at UCS could see your Email problem, Reply to this Email or call us at 88925 Thanks, -- Myron Hoeckle UCS Senior Tech Western Oregon University Phone: 838-8925 mhoeckle@wou.edu	Add Attachment
Myron Hoeckle (Student)	Oct 09, 2006 08:30 AM	Called left a voice mail	Add Attachment
Joe Crowe	Oct 06, 2006 04:29 PM	assigning to Myron as he's in first thing on Monday. If you don't get in touch with her, assign to the next person.	Add Attachment
Joe Crowe	Oct 06, 2006 04:29 PM	Task reassigned to Myron Hoeckle.	Add Attachment
Ronni Luchterhand	Oct 05, 2006 09:17 AM	called, left vm	Add Attachment
Joe Crowe	Oct 04, 2006 11:49 PM	Reassigned to UCSTech	Add Attachment
Joe Crowe	Oct 04, 2006 11:49 PM	Didn't hear back from her. Please spam her voicemail/email with msgs. If you do either...note it in the tasklist.	Add Attachment
Joe Crowe	Sep 27, 2006 11:47 AM	Left a msg...need more info	Add Attachment
Joe Crowe	Sep 27, 2006 11:47 AM	Task reassigned to Joe Crowe.	Add Attachment
Joe Crowe	Sep 26, 2006 05:24 PM	?? That makes no sense	Add Attachment
Audrey Macken	Sep 26, 2006 02:29 PM	Emails are only occasionally getting to the people she sends them to. She seems to have more luck on her home computer than the one in her office.	Add Attachment