Service Request Ticket

Service Request Information

CONTACT	Name	Silbernagel, Darin	Date	Sep 27, 2006 09:10 AM
	Department	VP Finance & Administration	Phone	88176
	Location		Email	silbernd@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20051168 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	Sun Ray 2FS Ultra-Thin Client - NTC-15Z-00
	Serial No.	0619BB80CB FRU S#0619BB80AC	Location	PDR
	CPU	Unknown
	OS	Unknown	Software
	Wired NIC	00:14:4F:3B:A9:61

TECHS	Submitted by	Courtney Wehner	Contact	cwehner05@wou.edu	88925
	Primary Technician		Contact	bsmith2@wou.edu	88925

Entered by	Date	Memo
Brian Smith			Email Public
Entered by	Date	Memo
Brian Smith	Sep 28, 2006 04:53 PM	he is going to check with the other people in his office. Now that he knows "why" this is happening he is not as concerned and will get back to us on his desired solution.	Add Attachment
Courtney Wehner	Sep 28, 2006 10:25 AM	He is in his office now	Add Attachment
Alex Ichinoe	Sep 28, 2006 10:06 AM	Task reassigned to Brian Smith.	Add Attachment
Alex Ichinoe	Sep 28, 2006 10:06 AM	Spoke with Joe and Brian and we agreed to let Darin decide where he would get the hardware from, but would like him to try a second 24" monitor. This should get Remote Desktop to display Windows in a normal resolution and remove the panning issue.	Add Attachment
Brian Smith	Sep 28, 2006 08:36 AM	Task reassigned to Alex Ichinoe.	Add Attachment
Brian Smith	Sep 28, 2006 08:36 AM	this is a panning issue with remote desktop	Add Attachment
Brian Smith	Sep 28, 2006 08:07 AM	Task reassigned to Brian Smith.	Add Attachment
Brian Smith	Sep 27, 2006 03:05 PM	he has a large wide screen and a smaller 4:3 screen and the wide screen has a lower resolution so the windows login for instance is much larger than it would be on other wide screens.	Add Attachment
Courtney Wehner	Sep 27, 2006 09:11 AM	He will be in most of the day. His office is unlocked and computer on if he is gone	Add Attachment