Service Request Ticket - # 17000

Service Request Information

CONTACT Name Dukes, Gary   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Sep 28, 2006 08:20 AM
Department VP Student Affairs Phone 88221
Location Email dukesg@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20030479[Edit Inv] (opens in a new window) Bldg/Room UNK
Service Tag 7P9VF41 Description Inspiron 5100, P4-2.8GHz 15.1 XGA display
Serial No. 7P9VF41 Location was Gary Dukes

CPU Pentium 4-2.80Ghz


OS Unknown Software MS Office Pro 2003 from P0046366 installed as Office XP Pro,

Wired NIC 00:0D:56:E8:EE:37


Wireless NIC 00:90:4B:6F:2B:D1

TECHS Submitted by Courtney Wehner Contact cwehner05@wou.edu 88925
Primary Technician Contact rluchte@wou.edu 88925

Tracking

Entered by Date Memo
Ronni Luchterhand
Email

Public
Entered by Date Memo
Ronni Luchterhand Sep 29, 2006 08:57 AM 
called back, what we did yesterday worked. closing
task
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Ronni Luchterhand Sep 28, 2006 09:28 AM 
computer only grabs the ip address 10.10.10.1 no
matter what the settings are set to.  At first the
DNS, IP was manually setup, still got that ip even
though it was not the same as the one in the
settings.  I set everything to automatic, he is
going to try his connection when on lunch today
and call to let us know either way.  I also tried
uninstalling and reinstalling the Ms Client as
well as updating the driver for the wireless card.
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Ronni Luchterhand Sep 28, 2006 08:45 AM 
Task reassigned to Ronni Luchterhand.
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Ronni Luchterhand Sep 28, 2006 08:44 AM 
heading over
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Courtney Wehner Sep 28, 2006 08:20 AM 
****This is an email****
He has the laptop in his office, WUC210H.   Gary 
mentioned that perhaps the laptop picked up a 
virus?

We appreciate your help with this.  Thank you.
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